Going somewhere else to shop for our kids clothes. And when I try to check out it gives me a message of “product is out of stuck.” Just naming it like “product” like how in the world WIll i know wth “product” is?! Like it’s 2020! Get it together! Poured my money to Carters season after season. Seems I only can access my cart from the app. And when I jump on my computer to see if there it will show me I get a “sorry for the inconvenience” to say the least I can’t even access my cart from the website. Another huge huge HUGE problem is my cart tells me some items are out of stock but it doesn’t show me which ones! How frustrating. Ugh this time usually ready to check out my cart has been cleared. I shop around and then go do something else.when I come back at. I am a mom of 3 and I betcha its not this mom that is the only one busy. I was so excited for the app but never, not once was the app a breeze or shopping friendly compared to any other app out there. Seriously worst app ever! I have shopped for my kids clothes at the Carters website ever since preg with my first one, (now 5). So sorry your purchase didn't go smoothly, feel free to email our team at with anything we can do help with the situation. And if my bank account is truly charged three times I will be calling your inefficient customer service again! I hope I NEVER have to deal with your incompetent customer service again!!!! I put in my card information and was able to place my order for the third time! This is ridiculous!! I understand you cannot keep all items and sizes in store but it should not be this difficult to place an order. I then got off the phone and went back to the order. Her reply was something like, “well I don’t see an order on here” and then silence. I told her what I had been though to place one order. That person then asked for my card information again.
She then said she had to transfer me to the sales department. She then asked for my credit card information. I spoke with the first representative and she said she didn’t see any order. And I received notifications from my banking account that it was charged twice! So my initial thought was that your customer service would be able to help clear this up. Both times I received emails from PayPal saying that it was paid. That was a HORRIBLE mistake! I tried twice to pay using PayPal. I was unable to get all of the items I wanted I store so I decided to purchase the remaining items online.
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